Refund policy

Return & Refund Policy

Ritual by Rosy Cheeks

At Ritual by Rosy Cheeks, all our products are handcrafted using natural, organic, and preservative-conscious ingredients. For hygiene, safety, and quality assurance reasons, we operate a strict return policy with a limited exception outlined below.

No Returns or Refunds (General Policy)

Due to the nature of organic skincare products:

We do not accept returns
We do not offer refunds
We do not accept exchanges

This applies to:

Opened products
Unopened products
Products with packaging damage only

Once an order has been delivered, it is considered final.

Exception: Damaged Product

A return, replacement, or store credit is only accepted if:

The product itself is damaged (leaking, broken, contaminated, or unusable)
The damage occurred during shipping
The issue is reported within 1 day (24 hours) of delivery

⚠️ Damage to external packaging only (boxes, labels, wrapping, cartons) does not qualify.

Return Rules Summary (Damaged Products Only)

Returns accepted: Within 1 day of delivery
Return shipping: Paid by the customer
Restocking fee: None
Final sale items: Not applicable — only damaged products are eligible

How to Report a Damaged Product

To request approval for a return, replacement, or store credit, contact us within 24 hours of receiving your order and include:

Order number
Clear photos or videos of the damaged product
A short description of the issue

Requests submitted after 24 hours will not be eligible.

Allergies & Skin Sensitivities

Each product includes a full ingredient list. Ritual by Rosy Cheeks is not responsible for allergic reactions or skin sensitivities. A patch test is strongly recommended before full use.